Etech’s worldwide centers – Onshore, Nearshore, and Offshore, hold the abilities to customize the answer that finest suit your entire requires. With Etech’s global outreach, Etech is always available to assistance your prospects and deliver steady Excellent ordeals.
A group of devoted leaders inside the Speak to check here Centre industry that are captivated with building a amazing big difference for our
About us Etech delivers following-era BPO solutions. a worldwide minority-owned small business, Etech has created and trademarked how to show your knowledge into strategic insights. Leveraging the power of artificial additionally human intelligence Etech improves teaching and coaching to give attention to crucial behaviors building enhanced buyer encounters and shareholder value. Etech released in 2003 with only four hundred workforce and an individual Get in touch with center in Nacogdoches, Texas.
Etech is an omnichannel client engagement alternatives service provider for a few of the entire world’s primary and many revered brands. The encounter Etech has attained across an array of business verticals makes it possible for us to continuously provide Extraordinary, private customer activities.
Learn More lifetime At Etech Etech thinks in working really hard and participating in hard and strives for making workforce really feel empowered and assured in The task They may be carrying out.
At QEval, we’re focused on helping Make contact with centers strengthen their general performance by way of crystal clear, actionable insights. Our general performance analytics reviews provide you with a specific breakdown of agent activities, shopper interactions, and operational bottlenecks, so you may make knowledgeable selections that bring on measurable enhancements. With QEval, you don’t just get stories—you receive the applications and recommendations to act on them.
Etech’s ground breaking know-how options and expert leaders understand your small business wants and figure out the strategic insights your brand has to generate success.
✅ sudden Positive aspects over and above compliance You should not overlook this opportunity to remodel your Call Centre functions! routine a meeting with our professionals:
Metrics like deal with time, CSAT scores, resolution charges, and actionable insights are critical to accomplishment in 2024. absent are the times of concentrating only on simply call quantity. Now, it’s about digging into the quality of each conversation and driving precise effects. willing to acquire your call center performance to the subsequent amount? Enroll at QEval University and ???? Listen to Shawndra’s full insight below: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
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The mixture of treatment, believe in and energy brought on the organization is exactly what will make the tradition at Etech one of a kind. Our CEO frequently says, “If we care for our individuals, the quantities will manage them selves.”
boosting your Get in touch with Centre’s overall performance doesn’t should be difficult. With QEval University, you’ll achieve entry to crucial tools and instruction that offer accurate, measurable improvements in agent effectiveness.
Meet Malisha, a shining star on our customer care group! From tackling responsibilities to savoring entertaining team functions, Malisha is aware of how to maintain the equilibrium amongst function and play. Her good Mindset and staff spirit make her a Pleasure to operate with.
a gaggle of devoted leaders while in the Get hold of Heart market who will be enthusiastic about producing a exceptional variance for our
Listed here are just some crucial attributes of what we provide: ✅ specific insights into agent general performance by way of complete analytics